Privacy Policy

1. Introduction

CommonsLattice ("we," "us," or "our") is dedicated to preserving the privacy of your data. This Privacy Policy outlines the methods we undertake in handling, utilizing, disseminating, and safeguarding your data when you access commonslattice.sbs or use our services.

Your acceptance to the terms of this policy is presumed upon your usage of our services. We adhere to privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable information that you willingly provide to us when you:

• Reserve our services
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our platform
• Engage in surveys or promotional activities

The types of information we may collect include:

• Your name, email, telephone number, and address
• Payment details (handled securely by external vendors)
• Preferences and special requests for charter services
• Contact information for emergencies
• Information on dietary preferences or health conditions (when provided)

2.2 Information Collected Automatically

Upon your visit to our website, certain information about your device and how you use the site is automatically collected:

• IP address and geographical details
• Type and version of your browser
• Visited pages and duration of site visit
• Source websites
• Device specifications (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

We apply cookies and analogous tracking strategies to augment your experience with our site. These help us to:

• Store your preferences
• Assess and optimize website usage and performance
• Deliver tailored content
• Refine our offerings

You have the ability to adjust your cookie preferences in your web browser settings or through our cookie consent prompt.

3. Utilization of Information

We employ the information collected for several purposes:

• Provision of Services: To carry out services, manage reservations, and maintain communication regarding your booking
• Customer Service: To address your queries and offer support
• Payment Management: To process your payments and oversee finances
• Ensuring Safety: To safeguard our operations and prevent deceptive activities
• Promotional Activities: To despatch marketing correspondence and updates (subject to your consent)
• Website Enhancement: To analyze user behavior and enhance the functionality of our site
• Adherence to Law: To comply with applicable legal standards

4. Disclosure of Information

Your personal data is not for sale, trade, or rental to external entities. However, we might share your information under these situations:

4.1 Third-party Services

Data might be disclosed to reputable third-party vendors who aid in various services including payment processing, site maintenance, email distribution, analytics, and customer support.

4.2 Legal Obligations

Your information could be revealed when mandated by law or to comply with legal procedures, respond to court directives, or partake in investigations of possible unlawful conduct.

4.3 Corporate Transactions

In the case of corporate changes such as mergers, acquisitions, or asset sales, your personal data may be part of the transferred assets.

5. Security of Data

We utilize fit technical and administrative strategies to protect your data from unauthorized admission, changes, disclosure, or destruction. These safeguards encompass encryption, secure servers, controlled access, continuous evaluations, and staff training.

Nevertheless, please be aware that no data transmission over the internet is entirely infallible. Therefore, we cannot vow the absolute security of your data.

6. Retention of Data

We retain personal data only as long as required for the purposes it was gathered or as necessitated by legal requirements. Retention durations may be:

• Service Reservations: 7 years for tax and legal reasons
• Marketing Communications: Until one chooses to unsubscribe or delete
• Website Analytics: 26 months
• Customer Service Records: 3 years following the last interaction

7. Your Rights and Preferences

You have rights such as accessing, amending, erasing (with legal bounds), transferring, and opting out of marketing or managing cookies. To exercise these rights, please contact us using the provided information below.

8. External Services

8.1 Google Analytics

Google Analytics is employed for website usage analysis. You can opt out by accessing Google's Analytics Opt-out Browser Extension.

8.2 Social Platforms

Our site may contain links to social media platforms that maintain their own privacy policies.

8.3 Payment Processors

Transaction processing is managed by third-parties that comply with PCI DSS standards.

9. Data Transfer Internationally

There may be instances where your data is transferred to and processed in territories outside Monaco. In such cases, we ensure that proper safeguards in line with prevailing privacy laws are implemented.

10. Youth Privacy

We do not intentionally gather data from children under the age of 13. If you become aware of such data provided by a minor, contact us right away.

11. Modifications to the Privacy Policy

This Privacy Policy may be updated to mirror alterations in our procedures or legal mandates. Updates will be disseminated via posting on our site, email notifications to registered users, or a visible notice on our platform. Continued engagements post these changes are deemed as acceptance thereof.

12. Contacting Us

For inquiries regarding this Privacy Policy or our data usage practices, reach out through the following:

13. Observing Google Ads User Consent Policies

Our compliance with the Google Ads User Consent Policy is steadfast. Adjustments to cookie/tracking settings can be made via our cookie preference options at any time.